These terms and conditions constitute the return and refund policy of Bikekit.
Thank you for your purchase. If you are not happy or sure about your purchase, we are here to make it right.
Terms and Conditions for return and refund:
If you are not happy with your purchase, we will accept a return of a unused product, if a request is submitted within 3 days. Return requests made after 3 days will not be accepted.
You can contact us on email@example.com to submit the return request. Upon acceptance of your request, we will mail you the ‘return mail label,’ which can be pasted on the box & handed over to the courier company.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or it may not be eligible for refund or be subject to a re-stocking fee. We cannot be held responsible for items damaged or lost in the return shipment.
Once we receive the returned items, it will be subjected to detailed inspection by the warehouse team. In the unlikely event that the item is returned to us in an unsuitable condition, we may have to either send it back to you or issue a partial refund. In such a situation, our customer support team will contact you & look for an amicable resolution. Do note, that BikeKit reserves the right to refuse the refund for damaged product & its decision will be final & binding.
Post inspection, if the product is eligible for refund, will then issue a refund (subject to the deduction of all shipping fees, handling fee, re-stocking fee etc). The refund will be issued to the same credit card or payment mode, that was used initially to make the purchase. Please note, the number of days it will take for the refunded amount to reflect in your statement, is subject to the processing timelines of the payment gateway merchant, which is not under the control of BikeKit.
Kindly allow 10 working days for your returns to be processed once the physical package is received at the warehouse.
Discounted items are not eligible for a return.
Bikekit.shop will not issue refunds for products purchased through other entities, such as distributors or retail partners.
For more details please wite to firstname.lastname@example.org
Thank you for choosing Bikekit!
BikeKit is operated by Brain Giggles LLC, UAE. Any dispute is subjected to laws & regulations of UAE courts.